1 Introduction
tay99 ("we", "us", "the Platform") is committed to protecting the privacy of every registered player. This Privacy Policy explains what personal data we collect from Filipino players who use tay99, how that data is used, how we protect it, and what rights you have in relation to it.
This policy applies to all personal data collected through the tay99 website at tay99.vu, through the tay99 Android application, and through any communications you have with our support team. It should be read together with our Terms & Conditions and Responsible Gaming Policy.
tay99 operates exclusively for players in the Philippines. All data collection and processing practices described in this policy reflect that context.
2 What Personal Data We Collect
The personal data tay99 collects depends on how you interact with the platform. The main categories are:
| Data Category | Examples |
|---|---|
| Identity data | Full name, date of birth, gender, nationality |
| Contact data | Email address, mobile number, city/province in the Philippines |
| Verification data | Government-issued Philippine ID (Passport, UMID, PhilSys National ID, Driver's Licence), selfie or photo for identity verification |
| Financial data | Deposit and withdrawal history, transaction amounts in PHP, payment method type (e.g. GCash, Maya, bank transfer) |
| Account data | Username, account creation date, login history, session records |
| Gaming activity data | Games played, bets placed, game outcomes, balance history |
| Device and technical data | IP address, device type, browser type, operating system, referring URL |
| Communications data | Support chat logs, emails, and any other messages you send to tay99 |
We do not collect sensitive personal data such as health information, political opinions, or religious beliefs. We do not store full payment card numbers on our servers.
3 How We Collect Your Data
tay99 collects personal data through the following means:
- Direct registration: When you create a tay99 account, you provide your name, date of birth, contact details, and other required information.
- KYC verification: When you submit identity documents to complete account verification prior to withdrawal, we collect the document details and any supporting photos submitted.
- Transactions: Each deposit and withdrawal on tay99 generates a transaction record that includes the amount, payment method type, date, and outcome.
- Platform activity: As you use tay99 — browsing game lobbies, placing bets, accessing live casino or sports betting — we collect activity logs associated with your account.
- Device and browser data: Automatically collected technical information when you access tay99, including your IP address and device identifiers.
- Support interactions: When you contact our support team, we record the content of the communication to assist you and to maintain quality records.
- Cookies: We use cookies and similar technologies as described in Section 6 of this policy.
4 Why We Use Your Data
tay99 uses your personal data for the following purposes:
- Account management: To create and maintain your tay99 account, authenticate your identity on login, and keep your account details up to date.
- Payment processing: To process deposits and withdrawals in Philippine Peso via your chosen payment method, and to maintain accurate transaction records.
- Identity verification (KYC): To verify that you are who you say you are, that you meet the 21+ age requirement, and that you are located in the Philippines.
- Platform security: To detect and prevent fraud, money laundering, account takeovers, and other prohibited activity on the platform.
- Responsible gaming: To support responsible gaming obligations, including monitoring for problem gambling indicators and facilitating self-exclusion requests where needed.
- Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance.
- Platform improvement: To understand how players use tay99 and to improve the user experience, game selection, and platform performance.
- Legal compliance: To fulfil any applicable legal or regulatory obligations, including record-keeping requirements.
- Communications: To send you important account notices, security alerts, and — where you have opted in — updates about platform features and promotions.
5 Who We Share Your Data With
tay99 does not sell your personal data. We may share your data with the following categories of third parties only where necessary and for the specific purposes described:
Payment Processors
To process deposits and withdrawals, tay99 works with payment service providers. These providers receive only the data necessary to complete the transaction — for example, the transaction amount, reference number, and associated account identifier. We do not share unnecessary personal details with payment processors.
Identity Verification Providers
To complete KYC checks, we may share your submitted ID documents and personal details with a trusted identity verification service. These providers process your data on our behalf and are contractually required to maintain appropriate security standards.
Technology and Infrastructure Providers
tay99 uses third-party technology providers for hosting, platform infrastructure, security monitoring, and analytics. These providers access data only to the extent required to provide their services to tay99 and are bound by confidentiality obligations.
Legal and Regulatory Authorities
Where required by applicable law or a valid legal order, tay99 may disclose personal data to relevant authorities. This includes situations where disclosure is necessary to prevent, investigate, or report fraud or other unlawful activity.
6 Cookies and Tracking Technologies
tay99 uses cookies and similar technologies to operate the platform, maintain your session, and understand how players interact with the site. Here is a summary of the cookies we use:
- Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit. Without these, tay99 cannot operate correctly.
- Security cookies: Used to detect and prevent fraudulent access attempts, support OTP verification flows, and flag suspicious session behaviour.
- Analytics cookies: Used to understand how players navigate tay99 — which pages are visited, how long sessions last, and where players encounter difficulties. This data is aggregated and not linked to your identity.
- Preference cookies: Used to remember your platform settings and preferences between sessions.
Most browsers allow you to control cookies through your browser settings. Disabling essential cookies will prevent tay99 from functioning correctly. Disabling analytics cookies will not affect your ability to play.
7 Data Security
tay99 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or loss. These include:
- SSL/TLS encryption for all data transmitted between your device and tay99 servers;
- Encrypted storage of passwords — tay99 never stores your password in plain text;
- OTP (one-time password) verification for login, withdrawals, and sensitive account changes;
- Access controls that limit internal access to personal data to authorised staff only, on a need-to-know basis;
- Regular security monitoring to detect and respond to potential threats;
- Secure data centre infrastructure for platform hosting.
While tay99 takes all reasonable precautions, no system can guarantee absolute security. You are responsible for keeping your own account credentials confidential. If you suspect your account has been compromised, contact support immediately.
8 Data Retention
tay99 retains your personal data for as long as your account is active and for a reasonable period thereafter, in line with applicable legal and operational requirements. Key retention considerations include:
- Account data and gaming history are retained while your account is open and for a period following account closure to support legal, audit, and dispute resolution needs.
- KYC and identity verification documents are retained for the period required under applicable obligations.
- Transaction records in PHP are retained for the period required under applicable financial record-keeping rules.
- Support communications are retained for a reasonable period to assist with any follow-up enquiries or disputes.
When personal data is no longer required, tay99 securely deletes or anonymises it in accordance with our internal data lifecycle procedures.
9 Your Rights
As a Filipino player on tay99, you have the following rights in relation to your personal data:
- Right of access: You may request a copy of the personal data tay99 holds about you.
- Right to correction: If any data we hold about you is inaccurate or incomplete, you may ask us to correct it.
- Right to object: You may object to processing of your data for marketing purposes at any time.
- Right to erasure: In certain circumstances, you may request deletion of your personal data. Note that some data must be retained to fulfil legal obligations, even after an account is closed.
- Right to data portability: Where applicable, you may request a copy of your data in a commonly used, machine-readable format.
To exercise any of these rights, please contact our support team at support@tay99.vu with your request. We will respond within a reasonable timeframe and may ask you to verify your identity before processing the request.
10 Minors
tay99 is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under 21. Age is verified as part of the KYC process before withdrawal is enabled.
If tay99 becomes aware that an account belongs to a person under 21, the account will be closed, any balance will be handled in accordance with the Terms & Conditions, and the personal data associated with the account will be deleted to the extent permitted by applicable obligations.
If you believe a minor has registered on tay99, please notify us immediately at support@tay99.vu.
11 Changes to This Policy
tay99 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable requirements. When we make changes, the updated policy will be posted on this page with a revised effective date.
For material changes that significantly affect how we use your personal data, we will provide advance notice to registered players via the platform or your registered email address. Continued use of tay99 after an update is posted constitutes acceptance of the revised policy.
We encourage you to review this page periodically to stay informed about how tay99 protects your data.
12 Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or the personal data tay99 holds about you, please get in touch with our support team:
- Email: support@tay99.vu
- Support hours: 24 hours a day, 7 days a week
For account-specific requests, please contact us from the email address registered to your tay99 account so we can verify your identity and process your request efficiently.